Cancel / Change Order
Last Updated: August 27, 2026
This page explains when you may request an order cancellation or change and what happens once order processing or shipment has started.
Cancellation & Change Summary
| Order Stage | Cancellation / Change Availability |
|---|---|
| Before Processing | Cancellation or order changes may be requested before the order enters processing. |
| After Processing Begins | Cancellation or changes may no longer be possible once fulfillment processing has started. |
| After Shipment | The order cannot be canceled or modified after shipment. |
| Return Alternative | If an order can no longer be changed, customers may use the 60-day return policy after delivery. |
1. Cancellation Window
Customers may request to cancel an order before the order has been processed for fulfillment. There is no separate fixed number of hours or days for cancellation. The cancellation window ends when the order enters fulfillment processing.
2. Order Change Window
Customers may request order changes before the order enters processing. Changes may include the shipping address or product details. We will do our best to accommodate a requested change, but changes cannot be guaranteed once processing has started.
3. How to Request Cancellation
Contact our customer support team as soon as possible with your order number and cancellation request. We will review the order status to determine whether it has entered fulfillment processing.
4. How to Request an Order Change
Contact our customer support team as soon as possible with your order number and the details of the requested change. We will review the order status and do our best to accommodate the request if processing has not started.
5. Orders Before Processing
Before an order enters fulfillment processing, customers may request cancellation or changes. Please contact support as soon as possible because the order may move into processing after it has been placed.
6. Orders After Processing Begins
Once an order has entered the fulfillment process, cancellation or changes may no longer be possible. If the order can no longer be changed or canceled, customers may wait for delivery and use the 60-day return policy after delivery, subject to the applicable return conditions.
7. Orders After Shipment
Once an order has been shipped, it cannot be canceled or modified. Customers may wait for delivery and request a return according to the Return & Refund Policy.
8. Refund Handling
If a cancellation is successfully completed before fulfillment processing begins, any applicable refund will be handled according to the payment and order status.
Refunds for approved returns are issued to the original payment method used for the purchase. Refunds are processed within 10 business days after the returned item has been received and approved.
9. Customer Support
For cancellation or order change requests, please contact our customer support team as soon as possible. Include your order number and clearly explain what you would like to cancel or change.
Email: support@aiyaxin.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Cancel / Change Order · Last Updated August 27, 2026