Privacy Policy

Last Updated: August 27, 2026

This Privacy Policy explains, in general terms, how information may be involved when you visit aiyaxin.com, place an order, request customer support, or communicate with us.

1. Information We May Handle

When you use our website or purchase products from us, information may be involved in providing and managing our services. The information involved may depend on the action you take and the information you choose to provide.

This may include information needed to process an order, arrange shipping, respond to customer support requests, manage orders, communicate with customers, and operate the website.

2. Orders

Information provided when placing an order may be used to receive, process, manage, and fulfill the order. This can include information necessary to identify the order, communicate with you about the purchase, and provide order-related support.

3. Payments

Payment information is involved when you complete a purchase using an available payment method. Payment must be successfully authorized and verified before an order can enter our fulfillment process.

Available payment methods may vary based on the customer's location, device, and applicable payment provider availability. We do not state that we directly store complete payment card information unless this has been specifically verified.

4. Shipping

Information associated with an order may be used to arrange delivery within the United States, provide shipment information, and communicate tracking information after an order has been shipped. A tracking number is provided once an order has been shipped and is sent to the customer by email.

5. Customer Support

When you contact customer support, the information you provide may be used to understand your request, review relevant order or shipment information, and assist with your inquiry. For order-related requests, customers may be asked to provide information such as an order number and relevant details about the issue.

6. Website Operation

Information may be involved in operating, maintaining, and providing the functionality of our website. The exact technical configuration of the website may change over time, so we do not describe specific technologies or providers unless they have been verified.

7. Order Management

Information associated with an order may be used to manage the order throughout its processing and fulfillment. This may include reviewing order status, processing requests, handling shipping information, and addressing issues related to an order.

8. Customer Communications

Contact information provided by customers may be used to communicate about orders, shipping, customer support requests, returns, refunds, cancellations, changes, and other matters directly related to a customer's interaction with the store.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies as part of normal website operation. These technologies may support website functionality and the operation of the online shopping experience.

Because the exact technical configuration of the website is not specified here, we do not identify specific cookie names, tracking technologies, analytics providers, advertising networks, or marketing providers that have not been verified.

10. Information Security

We take reasonable care in handling information associated with orders, customer support, website operation, and customer communications. The specific technical security measures used by the website are not described in this policy unless they have been verified.

We therefore do not make claims about specific encryption standards, security certifications, payment security certifications, or other technical security measures that have not been confirmed.

11. Information Use

Information may be used as necessary to operate the online store, process and manage orders, arrange shipping, provide customer support, respond to customer communications, handle returns and refunds, and maintain website functionality.

12. Information Sharing

We do not identify specific third-party recipients, subprocessors, analytics providers, advertising providers, marketing providers, or other organizations in this policy because those details have not been specifically provided or verified.

13. Information Retention

Information may be retained as needed for applicable order management, customer support, website operation, and related business purposes. No specific information-retention period is stated because a verified retention period has not been provided.

14. Customer Choice and Information

The information involved in your interaction with the store depends on the information you provide and the services or features you use. We aim to keep information handling relevant to the operation of the store, order management, shipping, customer support, and customer communications.