Terms of Service

1. Website Use

You may use aiyaxin.com to browse products, obtain information about our store, place orders, contact customer support, and use the shopping features made available through the website. Please provide accurate information when placing an order or contacting us so that we can properly manage your request.

2. Products

We operate as an online fashion store offering Crossbody Bags, Dresses, Tops, and Sets. Products are offered for purchase through our online store, subject to availability.

3. Product Information

Product information displayed on the website is provided to help customers understand the products offered for sale. Customers should review the available product information before placing an order and contact customer support if they need assistance with an order or product information.

4. Pricing

Product prices are displayed on the website at the time of purchase. Shipping is charged at a flat rate of $5.99 per order.

5. Product Availability

Products are subject to availability. Product availability may affect whether an order can be processed and fulfilled. If you have a question about the availability of a product, please contact our customer support team.

6. Orders

When you place an order, please provide complete and accurate order and shipping information. Orders may be canceled by the customer before the order has been processed for fulfillment.

Once an order enters the fulfillment process, cancellation or changes may no longer be possible. After an order has been shipped, it cannot be canceled or modified. If an order can no longer be changed, customers may use the 60-day return policy after delivery, subject to the applicable return conditions.

7. Payments

We accept the following payment methods:

• American Express (AMEX)
• Diners Club
• Discover
• Google Pay (G Pay)
• Mastercard
• PayPal
• Shop Pay (Shop)
• Venmo
• Visa
• Elo
• JCB
• UnionPay

All payments must be successfully authorized and verified before an order can enter our fulfillment process. If a payment cannot be authorized or verified, the order may be delayed or canceled. Available payment methods may depend on the customer's location, device, and applicable payment provider availability.

8. Shipping

We ship within the United States. Orders have a standard handling time of 1 business day, followed by an estimated transit time of 2–5 business days.

The estimated total delivery time is 3–6 business days, consisting of 1 business day for handling and 2–5 business days for transit. The order cut-off time is 5:00 PM EST, Monday–Friday.

Orders may be shipped through USPS, UPS, or FedEx. A tracking number will be provided once the order has been shipped and sent to the customer by email.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, or other circumstances beyond our control.

9. Returns

Eligible items may be returned within 60 days from the date of delivery. Items must be unworn and in their original condition and must not be damaged, washed, altered, or used.

Original tags and packaging must be included when applicable. Customers should contact customer support before sending a return, and returns must be shipped within the 60-day return period.

We cover return shipping costs, and customers will not be charged return shipping fees. There is no restocking fee.

10. Refunds

After a returned item is received and inspected, an approved refund is issued to the original payment method used for the purchase. Refunds are processed within 10 business days after the returned item has been received and approved.

11. Cancellation

Customers may request to cancel an order before it has been processed for fulfillment. Contact customer support as soon as possible with the order number. Once processing has started, cancellation may no longer be possible. Once an order has been shipped, it cannot be canceled.

12. Order Changes

Order changes, including shipping address or product changes, may be requested before the order enters processing. We will do our best to accommodate the request, but changes cannot be guaranteed once processing has started. Once an order has been shipped, it cannot be modified.

13. Customer Responsibilities

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact our support team for assistance. Additional shipping arrangements may be required.

14. Website Content

Website content is provided to support the shopping experience and provide information about products and store services. The content available on the website may be updated from time to time.

15. Intellectual Property

Content made available through the website, including text, product information, images, and other website materials, is provided as part of the store's online shopping experience. Please do not use or reproduce website content in a way that is not authorized by the store.

16. Policy Updates

These Terms of Service may be updated when our website information, services, or policies change. The date shown at the top of this page indicates when these Terms were last updated.

17. Contact Information

If you have questions about these Terms of Service, an order, payment, shipping, returns, refunds, cancellation, or order changes, please contact our customer support team.

Email: support@aiyaxin.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Store Address: 148 Woodruff Ave, Watertown, CT 06795, United States