Frequently Asked Questions

What products does the store sell?

We are an online fashion store offering Crossbody Bags, Dresses, Tops, and Sets.

Where does the store ship?

We currently ship orders within the United States.

How long does processing take?

Orders have a standard handling time of 1 business day. Handling time is the period needed to prepare an order before it is shipped.

How long does shipping take?

Estimated transit time is 2–5 business days after an order has been processed and shipped. Including the 1-business-day handling time, the estimated total delivery time is 3–6 business days.

How much does shipping cost?

Shipping is available at a flat rate of $5.99 per order.

Which carriers are used?

Orders may be shipped using USPS, UPS, or FedEx.

When is tracking provided?

A tracking number is provided once the order has been shipped and will be sent to the customer by email.

Are delivery dates guaranteed?

No. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, or other circumstances beyond our control.

Can I return my order?

Eligible items may be returned within the 60-day return window as long as they meet the stated return conditions. An item does not need to be defective or damaged to be eligible for a return.

How long do I have to request a return?

Items may be returned within 60 days from the date of delivery. Returns must be shipped within the 60-day return period.

What condition must the item be in?

Items must be unworn and in their original condition. They must not be damaged, washed, altered, or used. Original tags and packaging must be included when applicable.

Who pays return shipping?

We cover the return shipping costs. Customers will not be charged any return shipping fees.

How are refunds processed?

Once an approved returned item has been received and inspected, the refund will be issued to the original payment method used for the purchase.

When is the refund processed?

Refunds are processed within 10 business days after the returned item has been received and approved.

Is there a restocking fee?

No. There is no restocking fee for eligible returns.

What should I do if my item arrives damaged?

Contact our customer support team within 7 days of delivery with your order number and clear photos of the damaged item. We will review the issue and arrange a replacement or refund when applicable.

What should I do if I receive the wrong item?

Contact our customer support team within 7 days of delivery with your order number and photos of the item received. We will review the order and arrange the appropriate replacement or refund at no additional cost.

What should I do if an item is missing?

Contact our customer support team as soon as possible after delivery. We will review the order and shipment information and assist with a replacement or refund for the missing item when applicable.

What should I do if my package appears lost?

If the carrier confirms that a package has been lost in transit, contact our customer support team. We will review the tracking information and work with the carrier to resolve the issue and provide an appropriate solution.

What happens if I entered the wrong address?

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, contact our support team for assistance. Additional shipping arrangements may be required.

What payment methods are accepted?

We currently accept:

• PayPal
• Venmo

Can I cancel my order?

You may request cancellation before the order has been processed for fulfillment. Contact customer support as soon as possible with your order number. Once fulfillment processing has started, cancellation may no longer be possible. After shipment, an order cannot be canceled.

Can I change my order?

Order changes may be requested before the order enters processing. Changes may include the shipping address or product details. We will do our best to accommodate the request, but changes cannot be guaranteed once processing has started. After shipment, the order cannot be modified.

How can I contact customer support?

You can contact our customer support team by email at support@aiyaxin.com.

What are customer support hours?

Customer support is available Monday – Saturday, 8:00 AM – 7:00 PM (EST).

Where is the store located?

Our store address is 148 Woodruff Ave, Watertown, CT 06795, United States.