Frequently Asked Questions (FAQ)
Last Updated: February 18, 2026
Welcome to our Frequently Asked Questions page. We've compiled answers to the questions our customers ask most often to make your shopping experience as simple and enjoyable as possible. If you cannot find the information you need below, our customer support team is always happy to assist.
Orders
1. How do I place an order?
Browse our collections, add your desired items to your shopping cart, proceed to checkout, enter your shipping and billing information, select your preferred payment method, and confirm your purchase.
2. Will I receive an order confirmation?
Yes. After your payment is successfully completed, an order confirmation email will be sent to the email address provided during checkout.
3. Can I place an order without creating an account?
If guest checkout is available, you may complete your purchase without registering an account. You only need to provide the required checkout information.
4. What happens if an item becomes unavailable after I order?
Although we work hard to maintain accurate inventory, availability can occasionally change. If an item cannot be fulfilled, our support team will contact you with available options.
Payments
5. Which payment methods do you accept?
We currently accept PayPal and Venmo for all eligible purchases.
6. When is my payment charged?
Your payment is authorized during checkout before your order enters processing.
7. Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing information, security verification, or temporary issues with your payment provider.
8. Is my payment information secure?
Yes. Payments are processed through trusted payment providers using secure transaction technology. We do not intentionally store complete payment information on our website.
Shipping
9. How long does order processing take?
Orders are generally processed within 1 business day after payment has been successfully confirmed.
10. How long does shipping take?
Standard delivery typically requires 2–6 business days after your order has been processed.
11. How much does shipping cost?
We offer flat-rate shipping of $6.99 per order.
12. Which shipping carriers do you use?
Orders are shipped through trusted carriers including USPS, UPS, and FedEx depending on destination and logistics requirements.
13. Do you offer international shipping?
No. At this time we only ship to locations where our shipping service is available. International shipping is currently not offered.
Tracking
14. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information so you can monitor your package's delivery progress.
15. My tracking information hasn't updated. What should I do?
Tracking updates may take a short period after the carrier receives your package. If tracking has not updated for an extended period, please contact our support team for assistance.
16. What should I do if my package is delayed?
Shipping carriers occasionally experience unexpected delays due to weather, transportation issues, or high shipping volumes. If your package appears significantly delayed, please contact us.
Address Changes
17. Can I change my shipping address after placing an order?
Yes, if your order has not yet entered processing. Please contact us immediately after placing your order so we can review your request.
18. What if I entered the wrong address?
Notify us as soon as possible. We'll make every reasonable effort to update your address before shipment. Once an order has shipped, changes may no longer be possible.
Returns & Refunds
19. What is your return period?
Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
20. Do you charge a restocking fee?
No. Approved returns are not subject to any restocking fee.
21. How long does it take to receive my refund?
Approved refunds are generally processed within 10 business days. Your payment provider may require additional time before the refund appears in your account.
22. How will my refund be issued?
Refunds are normally returned using the same payment method used for the original purchase.
23. What if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible with your order details and photographs of the item and packaging if available. We'll review the situation and work with you toward an appropriate resolution.
Products
24. Are product photos accurate?
We make every effort to display our products accurately. However, slight differences in color or appearance may occur because of lighting conditions and individual screen settings.
25. How do I choose the correct size?
We recommend reviewing the product description and any available sizing information before placing your order. If you need additional guidance, our support team will be happy to assist.
26. Will sold-out products be restocked?
Some popular items may return to inventory, while others may be discontinued. Availability depends on future stock and supplier availability.
Customer Service
27. How quickly can I expect a response from customer support?
We aim to respond to customer inquiries as promptly as possible during our regular support hours. Response times may vary slightly during busy shopping periods.
28. What information should I include when contacting support?
Including your order number, full name, email address, and a detailed description of your question will help us assist you more efficiently.
Contact Us
If your question was not answered above or you need assistance with an order, payment, shipping, returns, or any other inquiry, please contact our customer support team.
Email: support@aiyaxin.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Thank you for choosing Aiyaxin. We are committed to providing dependable service, quality products, and a smooth shopping experience from the moment you place your order until it arrives at your doorstep. If you ever need assistance, we're only an email away.