Return & Refund Policy

Return & Refund Policy

Last Updated: February 18, 2026

At Aiyaxin, customer satisfaction is an important part of every shopping experience. We understand that there may be occasions when a purchase is not exactly what you expected or an issue arises after delivery. This Return & Refund Policy explains how returns, refunds, exchanges, and related requests are handled to ensure a fair and transparent process for every customer.

We encourage customers to review this policy before initiating a return request. Following the guidelines below will help us process your request as efficiently as possible while ensuring every return receives careful attention.

Eligibility

Customers may request a return within 30 days of receiving their order. Requests submitted after the return window has expired may not qualify for a refund or exchange.

To be eligible for a return, items should be sent back in their original condition with all applicable tags, packaging, and accessories included whenever possible. Returned merchandise should show no signs of excessive wear, misuse, alteration, or damage unrelated to shipping.

We recommend inspecting your order promptly after delivery. Reporting any concerns early allows our support team to assist you more efficiently.

Return Conditions

To maintain a consistent return process for all customers, returned products should meet the following general conditions:

• The return request is submitted within 30 days after delivery.
• The item is returned in clean, unused, and resalable condition.
• Original labels, tags, and packaging are included whenever available.
• The product has not been intentionally altered, damaged, or modified.
• The returned item matches the product originally purchased.

If a returned item does not satisfy these conditions, we may be unable to approve a full refund. Each return is reviewed individually to ensure a fair evaluation.

Non-returnable Items

Certain products cannot be accepted for return due to their condition or nature. Examples may include:

• Items showing obvious signs of wear or use.
• Products that have been washed, altered, or customized.
• Items missing essential components or accessories.
• Products damaged after delivery due to improper handling.
• Returns submitted outside the eligible return period.

If you are unsure whether your purchase qualifies for a return, please contact our support team before shipping the item back.

Return Process

Returning an item is straightforward. To begin the process, please contact our customer support team with your order details and a brief explanation of the reason for your return.

Once your request has been reviewed, you will receive instructions regarding the next steps. Please wait for return guidance before sending any merchandise, as this helps ensure your return can be properly identified and processed upon arrival.

When preparing your package, we recommend using secure packaging that helps protect the item during transportation. Customers should retain any available shipping documentation until the return has been completed.

Inspection

Every returned package undergoes an inspection after it reaches our fulfillment team. During this review, we verify the returned item's condition, confirm that it matches the original order, and determine whether it satisfies the requirements outlined in this policy.

The inspection process helps us maintain product quality while ensuring refunds are issued accurately and fairly. If additional information is required during the review, our support team may contact you for clarification.

Refund Timeline

Once your return has successfully passed inspection and has been approved, your refund will be processed within 10 business days.

Please note that financial institutions may require additional time before the refunded amount appears on your account.

Refund Method

Approved refunds are issued using the same payment method that was used for the original purchase whenever possible.

For orders paid through PayPal or Venmo, refunds will generally be returned to the corresponding account. The exact posting time depends on the payment provider's internal processing schedule.

We do not charge any restocking fee for approved returns.

Late Refunds

If more than 10 business days have passed since your refund was approved and you have not yet received your funds, we recommend checking your payment account or contacting your payment provider to confirm whether the transaction is still pending.

If you still cannot locate your refund after completing these steps, please contact our customer support team so we can review your refund status and provide further assistance.

Damaged Items

We carefully inspect products before shipment, but occasionally damage may occur during transportation. If your order arrives damaged, please notify us as soon as possible after delivery.

Providing photographs of both the damaged item and its packaging will help our team evaluate the situation more efficiently. Once reviewed, we will determine the most appropriate resolution based on the circumstances.

Wrong Items

If you receive an item that differs from what you ordered, please contact us promptly with your order number and a description of the discrepancy.

Including photographs of the received product, packaging, or labels will help us verify the issue quickly. After review, we will work with you to provide an appropriate solution.

Exchanges

If you would like to exchange an eligible item for a different size, color, or replacement, please contact our support team before returning your purchase.

Exchange requests are subject to product availability at the time your request is processed. If a requested replacement is unavailable, alternative options may be offered where appropriate.

Every exchange request is reviewed individually to ensure the replacement process is completed accurately and efficiently.

Contact Us

If you have questions regarding returns, refunds, exchanges, or the status of an existing return request, our customer support team is ready to assist you.

Email: support@aiyaxin.com

We appreciate your confidence in Aiyaxin and are committed to handling every return request with fairness, transparency, and prompt attention. Our goal is to make the return experience as smooth and straightforward as possible while maintaining high standards of service for every customer.