Return & Refund Policy

Return & Refund Summary

1. Return Window

Eligible items may be returned within 60 days from the date of delivery. The returned item must be shipped within the applicable 60-day return period.

2. Return Eligibility

A return does not require an item to be defective or damaged. Items may be eligible for return when they meet the return conditions stated in this policy and are returned within the 60-day return window.

3. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn and in their original condition.
• Items must be returned with original tags and packaging when applicable.
• Items must not be damaged, washed, altered, or used.
• Customers should contact our customer support team before sending a return.
• Returns must be shipped within the 60-day return period.

4. Return Request

Before sending an item back, please contact our customer support team with your order number and return details. This allows us to review your request and provide the appropriate return instructions.

5. Return Instructions

After your return request has been approved, we will provide the return instructions. Please follow the instructions provided and ensure that the eligible item is shipped within the 60-day return period.

6. Return Shipping

We cover the return shipping costs for eligible returns. Customers will not be charged any return shipping fees.

7. Returned Item Review

Once the returned item is received, it will be reviewed to confirm that it meets the return conditions described in this policy. The item must be unworn, in its original condition, and must not be damaged, washed, altered, or used. Original tags and packaging must also be included when applicable.

8. Refund Approval

After the returned item has been received and inspected, the return will be reviewed for approval based on the conditions in this policy. A refund will be processed when the return is approved.

9. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

10. Refund Processing Time

Refunds are processed within 10 business days after the returned item has been received and approved.

11. Restocking Fee

We do not charge a restocking fee for eligible returns.

12. Damaged Items

If an item arrives damaged, please contact our customer support team within 7 days of delivery. Include your order number and clear photos of the damaged item so the issue can be reviewed. We will review the information provided and arrange an appropriate solution when applicable.

13. Wrong Items

If you receive an incorrect item, please contact our customer support team within 7 days of delivery. Provide your order number and photos of the item received. We will review the order information and assist with an appropriate solution when applicable.

14. Missing Items

If an item is missing from your order, please contact our customer support team as soon as possible after delivery. We will review the order and shipment information and assist with a replacement or refund for the missing item when applicable.

15. Lost Packages

If the carrier confirms that a package has been lost in transit, please contact our customer support team. We will review the tracking information and work with the carrier to resolve the issue and provide an appropriate solution. A refund, replacement, or reshipment is not automatically guaranteed.

16. Incorrect Customer-Provided Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact our support team for assistance. Additional shipping arrangements may be required.

17. Customer Support

If you have questions about a return, refund, damaged item, wrong item, missing item, lost package, or another order issue, please contact our customer support team.

Email: support@aiyaxin.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

When contacting us, please provide your order number and relevant details so we can review your request and provide the appropriate instructions.