Shipping & Delivery Policy

Shipping Summary

1. Shipping Area

We currently ship orders within the United States. Shipping is available using the shipping service selected for the order and the carriers available for delivery.

2. Order Processing

After an order is successfully placed, it enters the order processing stage before shipment. Orders are processed according to the handling time stated below.

Orders placed before the applicable cut-off time on Monday through Friday can proceed according to the stated handling schedule. Orders placed outside the stated cut-off schedule may be processed on the next applicable business day.

3. Handling Time

Handling time is the time needed to process an order before it is handed over for shipment. Our standard handling time is 1 business day. Handling time does not include the time the package spends in transit with the shipping carrier.

4. Transit Time

Transit time begins after the order has been processed and shipped. It refers to the time the package is in transit with the shipping carrier until delivery. Our estimated transit time is 2–5 business days.

5. Estimated Delivery

Estimated total delivery time combines both the order handling period and the carrier transit period.

• Handling time: 1 business day
• Transit time: 2–5 business days
• Total estimated delivery time: 3–6 business days

These timeframes are estimates and are not guaranteed delivery dates.

6. Shipping Cost

Shipping is charged at a flat rate of $5.99 per order for orders shipped within the United States.

7. Shipping Carriers

Orders may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

8. Order Cut-off Time

Our order cut-off time is 5:00 PM EST, Monday–Friday. Orders placed after the applicable cut-off time may be processed on the next applicable business day.

9. Tracking

A tracking number will be provided once your order has been shipped. The tracking information will be sent to the email address provided with the order so that you can follow the shipment's progress.

10. Delivery Delays

The stated delivery timeframe is an estimate and is not guaranteed. Delivery may take longer than estimated because of carrier operations, weather, holidays, or other circumstances beyond our control.

11. Lost Packages

If the carrier confirms that a package has been lost in transit, please contact our customer support team with your order information.

We will review the available order and tracking information and work with the carrier to resolve the issue and provide an appropriate solution. A refund, replacement, reshipment, or other outcome is not automatic and will depend on the circumstances of the shipment.

12. Missing Packages

If an item is missing from your order after delivery, please contact our customer support team as soon as possible and provide your order information.

We will review the order and shipment information and assist with an appropriate solution when applicable. A refund or replacement is not automatically guaranteed.

13. Incorrect Customer-Provided Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact our support team for assistance. Additional shipping arrangements may be required.

14. Customer Support

If you have a question about your order, shipment, tracking information, delivery, or a shipping issue, please contact our customer support team.

Email: support@aiyaxin.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

When contacting us about an order or shipment issue, please include your order number and relevant details so we can review the information and assist you more efficiently.